Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isn’t authentic or doesn’t exactly match the item as it is described on StockX in any way.
What happens when seller doesn’t ship StockX? If something happens and your item can’t be delivered within a reasonable amount of time, we will attempt to find you another one at no additional cost. If we are unable to do so we will provide you with a full refund, which is typically processed in 3-7 business days to the original payment method used.
Similarly, How many days does a seller have to ship on StockX? New release sneakers and streetwear are given 3 business days. Supreme releases are given 5 business days to ship due to the nature of Supreme’s shipping turnaround after a drop. All other items, including sneakers sold after the day or weekend of their original release, will have 2 business days to ship.
Can I cancel StockX order if seller hasn’t shipped?
And then, it’s up to StockX to do an authentication process. However, if the seller doesn’t send it, you can reach out to StockX support and ask them to cancel your order. The odds are that they will agree to do so. The seller will then have to pay a penalty fee or even have his StockX account suspended.
Is it possible to get scammed on StockX?
The most common phishing scams involve sending an email that pretends to be from a legitimate company such as StockX. The email may ask you to fill out a form or click on a link or button that takes you to a fraudulent website. The fraudulent website may look extremely similar to the company referenced in the email.
What happens if StockX doesn’t approve?
If an order is not eligible, we will refund the buyer, send the item back to the seller, and take the necessary actions to ensure that this does not happen again.
Is selling on StockX safe? The website acts as a middleman between buyers and sellers, making otherwise potentially shady resale market transactions safe and secure. StockX authenticates all products before they’re sent to you, so you never have to worry about scammers and fake items.
Does StockX return? Due to the anonymous nature of our live market, we are unable to offer returns, exchanges or swaps – including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
How long is verification for StockX?
The verification process normally takes 1-2 business days. The process can extend a few days if there are issues with the item requiring further inspection from our Quality Assurance team.
Can I cancel a sale on StockX? We do not allow sellers to cancel an order once it is confirmed. Please reach out to support@stockx.com if you have any additional questions.
How do I get a refund from StockX?
Unfortunately, this isn’t an option. StockX, as the company explains, operates on a live market and, due to its anonymous nature, they can’t offer exchanges, refunds, or swaps. Yes, that’s right – if you ordered the wrong size, you won’t be able to swap it for another one.
What does Lowest Ask mean on StockX? Placing an Ask
If you have the lowest Ask, buyers who place a matching bid will automatically buy from you. If someone lists a lower Ask than you, they will get the sale, however, your Ask is still active and could be accepted if it becomes the lowest ask again.
Is it safe to buy Louis Vuitton on StockX?
The handbags are guaranteed authentic by their specialists and if a seller sends a replica they will issue a refund to the buyer and charge the seller with a 15% penalty on the closing bid of the item.
How do I contact StockX seller?
You must be logged in to your StockX account and once signed in, you can initiate the chatbot by clicking the chat icon in the bottom left hand corner of the screen to open a chat window: From here, you will be able to ask specific questions or enter the issue you’re having.
Can I cancel my StockX order? Agree that it’s possible that a person made a mistake once and picked the wrong size, but that can’t happen all the time. In case you want to bypass filling the form, you can send an email to StockX (support@stockx.com) and briefly explain your circumstances and ask them to cancel an order.
Do you get your money back if you lose a bid on StockX?
StockX on Twitter: « @RayDirtyH @Tyler_Barsaloux @ComplexSneakers @Complex if you Bid and are not selected as the winner, you will not lose any money. » / Twitter.
Does StockX have fast shipping?
We do not have the capability to add expedited shipping at this time. We will continue to do everything in our power to authenticate and fulfill your order as quickly as possible. Did this information resolve your issue?
Why is my StockX order taking so long? Due to the unforeseen impact from COVID-19, order processing at our authentication centers may be subject to slight delays. In some cases, we are proactively rerouting orders to the facilities best equipped to support them in real-time.
Does StockX send confirmation emails?
This is where we ask for the usual personal information: email, name, username, password. We also ask for your date of birth so that we can confirm your identity and make sure you’re over 18. Once you fill out this information, you’ll get a confirmation email.
How much does StockX charge for not shipping? There is a 15 % penalty if you do not send the goods within 2 days, if they are not original, or if they are not used.
Can you contact the seller on StockX?
You must be logged in to your StockX account and once signed in, you can initiate the chatbot by clicking the chat icon in the bottom left hand corner of the screen to open a chat window: From here, you will be able to ask specific questions or enter the issue you’re having.
What happens if shoes don’t pass authentication? Your item may be returned to you if it does not pass our authentication checks, or if the item condition is not consistent with your photographs and item description. You will not be charged for the cost of shipping the return and a refund will be issued to the buyer immediately.
How do I cancel a pending order on StockX?
Agree that it’s possible that a person made a mistake once and picked the wrong size, but that can’t happen all the time. In case you want to bypass filling the form, you can send an email to StockX (support@stockx.com) and briefly explain your circumstances and ask them to cancel an order.
Can you return to goat? You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” in the GOAT app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made.
Do you lose money bidding on StockX?
If you have the highest bid, a seller who places an Ask that matches yours will automatically sell to you. If someone places a higher bid than you, no worries. If an ask matches their (now highest) bid, they’ll get the item. But your bid is still active and could be accepted if it becomes the highest bid again.
Can you cancel a sale on StockX? We do not allow sellers to cancel an order once it is confirmed. Please reach out to support@stockx.com if you have any additional questions.